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Shipping & Returns

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other country.

Permission to Return and to Receive Credit


We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your account or Credit Card. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.

Delivery

Rapid Clean Newcastle offers direct delivery to the Newcastle and Hunter Valley area on scheduled days every week. Call us to plan effective order to delivery times. Small orders typically attract a handling fee.

For deliveries further afield, we may deliver or arrange courier. There will be an appropriate freight charge depending upon weight and volume.

Dangerous goods impact freight charges.

Delivery Days

Monday Hunter Valley, Maitland
Tuesday Lake Mac
Wednesday Maitland, Singleton, Muswellbrook
Thursday Lake Mac East & West
Friday Cessnock, Pokolbin, Kurri Kurri, Maitland, Rutherford
Daily Newcastle CBD Metro